Refund policy

About initial defects

・While we make every effort to ensure quality, please contact us immediately if the product is badly stained or scratched (including defects during shipping) at the email below. Please attach a photo of the damaged or defective part, and we will check the situation and respond as soon as possible.
・ In case of return due to initial defects, we will bear all the costs such as round-trip shipping fee.

Cancellation / Return / Exchange due to customer's convenience

・ Please note that we do not accept any returns or exchanges due to customer's convenience after shipping the product.
・ For returns or exchanges due to customer's convenience before shipping the product, please contact us. We will do our best to accommodate your request, but you will be responsible for any costs already incurred.

* The following cases are examples of "returns for customer convenience".

・ Returns without any particular reason: "The texture and color of the product is slightly different", "There are small scratches on the product that you can't see without looking closely at the unpackaged product", or other reasons that deviate from the bounds of common sense. 
・ Returns for reasons such as not being able to wait when it takes time to replace products or parts due to initial defective products.
・ Returns for reasons such as "the product is bigger than expected", "the product is too heavy or too light", or if you do not like the product.

About long-term absence / refusal of receipt

・ Please be sure to pick up the sent products at your own responsiblity.
・ If you do not pick up your package after the storage period, your package will be returned to our store. Please note that we will charge the necessary expenses [round-trip shipping fee (amount different from the shipping fee stated on the product page) + agency fee + labor cost + packing material fee, etc.].

Contact information

If you have any questions regarding our refund policy, please contact us at storia-japan@kometiamo.com

 

 

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